FAQS

✨ Frequently Asked Questions (FAQ) ✨

Q: Are your shoes ready to ship?  
A: We offer both ready-to-ship and pre-order items. Ready-to-ship items typically ship within 4–6 business days. Pre-orders are made just for you and have a turnaround time listed in the product description (typically 4–8 weeks).

Q: What is a pre-order?  
A: A pre-order means your item is not in stock and is being produced after your purchase. This allows us to offer exclusive styles and limited drops without overproducing inventory.

Q: Do you offer returns or exchanges?  
A: Due to the nature of pre-orders and custom items, all sales are final. We do not offer returns, exchanges, or cancellations once your order is placed.

Q: How do I choose the correct size?  
A: Sizing may vary from other brands, so we highly recommend measuring your child’s foot before ordering. We provide a size chart and require a confirmation at checkout to ensure the best fit.

Q: Do you restock sold-out styles?  
A: Most of our drops are limited and may not restock. If we do restock, it will be announced in our Facebook group and on social media.

Q: Can I customize my shoes?  
A: Yes! Many of our styles offer customization options such as lace colors and letter beads. Please double-check spelling and selections before placing your order, as custom items cannot be changed.

Q: Will my shoes look exactly like the photos?  
A: We use enhanced imagery to showcase designs. Final products may have slight variations in color or detail due to production and material differences.

Q: Can I cancel or change my order?  
A: Orders cannot be canceled or modified once placed. Please review your order carefully before checking out.

Q: What happens if you don’t meet the minimum order quantity (MOQ)?  
A: If a pre-order does not meet the required minimum, all customers will receive a full refund.

Q: How can I stay updated on new drops?  
A: Join our Facebook group and follow us on social media to be the first to know about new releases, restocks, and exclusive offers.

Q: What if I need my order by a certain date?  
A: Please only order if you are comfortable with the listed turnaround time. We cannot guarantee delivery by specific dates for pre-orders.

Q: Who do I contact if I have an issue?  
A: Please reach out to us via email or social media, and we’ll be happy to help!