Refund policy

AdaLoCo gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (AdaLoCo E-Gift Card) within 30 days from the date your order shipped. 

AdaLoCo offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.   

Items damaged or defective may be returned by contacting Customer Care (info@adaloco.com) within 3 DAYS of delivery.

To start a return, you can contact us at info@adaloco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@adaloco.com.

Damages and issues

• If you have received a defective item, please contact customer care (info@adaloco.com) within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Exceptions / non-returnable items

• Personalized
• Seasonal
• Jewelry 
• Hair Accessories 
• Mystery Bags
• Custom special day boxes
• Liquid Product (i.e., hand sanitizer, body lotion, etc.), 
  
• Items Marked Final Sale

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds/Returns

• Start your return process by emailing your confirmation email to info@adaloco.com with a description
• The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (AdaLoC0 E-Gift Card) if you use the return label provided by AdaLoCo.  
• You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  
• Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
• Once we receive your return, we will refund the purchase amount to a AdaLoCo E-Gift Card sent to your order's email address.
• Please allow up to two weeks for your return to be processed.

 

Please note: Orders CANNOT be changed, modified, or canceled after checkout.